Refund policy
Returns and Refunds Policy
At Tactical Forge, customer satisfaction is important to us. This policy explains the conditions and procedures applicable to returns and refunds.
Right of Return
Unless otherwise required by applicable law, you may request a return within 30 days of receiving your order.
To be eligible for a return, the product must generally:
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Be unused and in its original condition
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Be returned with its original packaging where applicable
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Include proof of purchase
Certain products may be excluded from returns where permitted by applicable law.
Return Procedure
To request a return, please contact our customer support team before sending any product back.
📧 support@tacticalforgestore.com
Please include:
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Your order number
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The product you wish to return
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The reason for the return
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Any relevant photographs or supporting information
Do not send products back without first receiving return instructions from our support team.
Refunds
Once the returned product has been received and inspected, we will notify you regarding the status of your refund.
If the return is approved:
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The refund will be issued to the original payment method whenever possible.
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Refund processing generally takes 5 to 10 business days after approval.
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Additional processing time may be required by your bank or payment provider.
Return Shipping Costs
Return shipping costs are generally the responsibility of the customer unless the item received was defective, damaged, incorrect, or applicable law requires otherwise.
Defective, Damaged, or Incorrect Products
If you receive a defective, damaged, or incorrect product, please contact us as soon as possible after delivery.
📧 support@tacticalforgestore.com
Please include your order number and clear photographic evidence of the issue so that we can investigate and determine the appropriate resolution.
Exchanges
We do not generally offer direct product exchanges.
If an exchange is required, we may ask you to return the original item and place a new order, subject to product availability and applicable law.
Statutory Rights
Nothing in this policy is intended to limit any mandatory consumer rights or statutory guarantees available to customers under the laws applicable to their purchase.
Contact
For questions regarding returns or refunds: